Refund Policy

It is important to us that you are satisfied with our products. Please read our refund policy, which applies to toys, sporting goods and stationery.

1.⁠ ⁠Return Period
You can request a refund or exchange of the product within 7 days of receiving the product.

2.⁠ ⁠Return Conditions
A refund or exchange is possible in the following cases:
The product arrived damaged or defective;
The wrong product was delivered;
The product does not substantially correspond to the description specified on the website.

3.⁠ ⁠Conditions for a successful return
The product must be undamaged and in its original packaging (except in case of damage);
Proof of purchase (receipt, invoice or order number) must be presented;
Stationery and personal items (e.g. pens, scissors, paints) cannot be returned if the packaging has already been opened and the product has been used.

4.⁠ ⁠Procedure
Please contact us by email at [enter your email] or by phone at [enter number], and provide us with the following information:
Order number;
Description of the problem;
Photographic evidence, if applicable.

5.⁠ ⁠Refund
The amount will be refunded to the same payment method used to place the order within 5-10 business days after the application is confirmed.

6.⁠ ⁠Additional information
Returns are not available for discounted or special offer products, unless the product was defective or incorrect.